Returns & Refunds
Thank you for shopping with GripNex. We truly appreciate your trust in our products and want you to have a great experience with us. If your item arrives damaged or faulty, we will be happy to assist you with a return or refund according to the guidelines below.
1. Eligibility for Returns
We accept returns or refunds only if the item arrives damaged, defective, or not functioning properly.
Please note:
We are unable to accept returns for reasons such as a change of mind or general dissatisfaction.
2. Return Request Process
If your order qualifies for a return or refund, please follow these simple steps:
- Contact Us Within 7 Days
- Email us at teamgripnex@gmail.com within 7 days of receiving your order.
- Include your order number and clear photos or a short video showing the issue.
1. Verification
- Our support team will review your claim promptly ad guide you through the next steps.
- Once verified, we will provide instructions for a refund.
2. Return Authorization
- Please wait for our confirmation before sending any items back.
- Unauthorized returns unfortunately cannot be processed.
3. Return Conditions
- Items must be returned in their original packaging, unused, and in the same condition as received.
- Products showing signs of wear, misuse, or without proper verification will not be eligible for a refund.
- Return shipping costs are the responsibility of the customer.
4. Refunds
- Once your return is received and inspected, we will notify you via email.
- If approved, your refund will be processed to your original payment method within 7-10 business days.
- Please note that depending on your bank or payment provider, it may take a few extra days for the refund to reflect in your account.
5. Contact Us
If you have any questions or need help, please don’t hesitate to contact us at:
📧teamgripnex@gmail.com. We will be glad to assist you.